Privacy Policy

1. Overview

LifeOS™ ("LifeOS", "we", "us") is an AI-powered life and venture management platform operated by Venturis 13 Global Holdings LLC, a limited liability company organized in Delaware, United States, whose members are in several countries, and available at venturis13lifeos.com. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have — including how we handle data you grant us access to through your Google account, your Microsoft 365 account, and your Shopify store.

By using LifeOS, you agree to the practices described in this policy. If you do not agree, please do not use the service.

2. Information We Collect

Account information

When you sign in with Google, we receive your name, email address, and profile picture to create and secure your account.

Content you provide

LifeOS stores the content you create or upload while using the platform: goals, tasks, budgets, ventures, documents, chat conversations with our AI assistants, and meeting recordings and transcripts you choose to capture.

Usage and device information

We collect standard technical information such as log data, IP address, browser type, and pages visited, used for security, debugging, and improving the product.

Invitation registration

When you register for early access on our invitation site (invitation.venturis13lifeos.com), we collect:

• your full name and email address;
• your primary use of LifeOS, personal or business;
• the language you chose;
• the person who invited you, if you arrived through their link or entered their code;
• the date you accepted this policy and, only if you ticked the separate box, the date you agreed to receive LifeOS news.

We use this information to confirm your email address, reserve your place, credit the person who invited you, show you the people who registered through your own invitation, and email you when your access opens. Your name and email address also go to our referral partner, Blockchain Factory, from the moment you register (see How We Share Information). If you share your own invitation link, your display name is shown as "Presented by" to the people who open it.

When you submit the form, your IP address is used to protect it against bots and abuse: our rate limits, our block list, and the Cloudflare Turnstile check. We do not keep it with your registration.

If you do not confirm your email address, your registration is not activated. A confirmed registration is kept until LifeOS opens to you, and then becomes your LifeOS account, under the rest of this policy. You can ask us to delete it at any time.

Contact information

If you contact us, we store the email address and details you submit so we can respond.

Community submissions

Our Community page accepts three kinds of submission, each handled differently:

• Feature suggestions and votes — published publicly. We store the title and description you write, and an anonymous identifier held in a cookie in your browser so each person can vote once. Providing an email is optional; if you do, it is stored privately and never shown on the public board.
• Issue reports — private to our engineering team and never published. We store your email address, your description, any screenshots or screen recordings you attach, the page you reported from, and your browser's user agent, so we can reproduce and fix the problem and reply to you.
• Testimonials — stored privately and shown publicly only after you have given explicit permission and we have reviewed the submission. We record the fact and time of that permission. You can withdraw it at any time by emailing privacy@venturis13.com, and we will remove the testimonial from public view.

For all three, we store a one-way cryptographic hash of your IP address — not the address itself — to limit spam and abuse. Attachments are stored on our own servers and are not shared with any third-party service.

3. Google User Data

LifeOS integrates with Google services through Google's OAuth consent flow. We only request access after you explicitly connect an integration, and we only use each permission for the feature described below:

• Google Calendar — to list, create, update, and delete calendar events on your behalf when you ask our AI assistant to manage your schedule or when you manage events inside LifeOS.
• Google Contacts (read-only) — to help you address meeting invites and messages to people you already know, without retyping their details.
• Gmail — to send emails from your account at your explicit direction, such as sharing meeting minutes with participants. We do not send email without an action you initiate.
• Google Drive — to import files you choose to bring into LifeOS so they can be searched and referenced by your AI assistant.

OAuth access and refresh tokens are stored on our servers, are accessible only to the LifeOS service, and are used solely to provide these features. You can disconnect any integration at any time from within LifeOS or by revoking LifeOS's access at myaccount.google.com/permissions.

4. How We Use Google User Data — Limited Use

LifeOS's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only use Google user data to provide and improve the user-facing features described above.
• We do not sell Google user data, use it for advertising, or transfer it to data brokers or information resellers.
• Humans do not read your Google user data unless you give us explicit permission (e.g. a support request), it is necessary for security or legal compliance, or the data has been aggregated and anonymized.
• We do not use Google user data to train generalized artificial intelligence or machine learning models.

5. Microsoft 365 User Data

LifeOS integrates with Microsoft 365 through Microsoft's Entra ID consent flow. As with Google, we only request access after you explicitly connect the integration, and we only use each permission for the feature described below:

• OneDrive files — to search your OneDrive by file name and contents, open a file you refer to, create new text, CSV, or Markdown files at your request, and move files to your OneDrive recycle bin, where you can restore them. This covers your own OneDrive only; we do not request access to SharePoint sites or shared document libraries.
• Excel workbooks — to list worksheets and tables, read cell values and formulas, update cell ranges, and append rows to tables when you ask your AI assistant to work with a spreadsheet. This uses the same OneDrive permission described above.
• Basic profile — to read your name, email address, and Microsoft account identifier, so we can show you which account is connected.
• Offline access — to keep the connection working between sessions without asking you to sign in again each time.

When you connect Microsoft 365, LifeOS requests access to your Outlook mail (to read, organize, draft and send messages at your request), your Microsoft calendar, Microsoft To Do and OneNote, so your assistant can manage your events, tasks and notes when you ask it to. When you ask your assistant about a file, its text is extracted and sent to our AI provider to answer that request, as described under AI Processing below; anything your assistant includes in its reply is saved in your conversation history.

The commitments in the previous section apply equally to data we receive from Microsoft: we do not sell it, use it for advertising, transfer it to data brokers, or use it to train generalized AI models, and humans do not read it without your explicit permission.

OAuth access and refresh tokens are stored on our servers, are accessible only to the LifeOS service, and are used solely to provide these features. You can disconnect Microsoft 365 at any time from within LifeOS, which deletes the stored tokens, or revoke LifeOS's access from your Microsoft account app permissions.

6. Shopify Store Data

LifeOS integrates with Shopify through Shopify's OAuth consent flow. As with Google and Microsoft 365, we only request access after you explicitly connect the integration, and we only use each permission for the feature described below.

Shopify differs from the two above in one way that matters. Google and Microsoft give us your data; Shopify gives us data about your customers — people who have no relationship with LifeOS at all. So this section covers not only what we access and why, but the terms on which we handle other people's personal data on your behalf. Where it differs from the rest of this policy, this section governs Shopify data.

Your role and ours

For data about your own customers, you are the data controller and LifeOS acts as your processor. We process that data only on your documented instructions — which, in practice, are the questions you ask the assistant and the features you switch on. Our obligations as your processor are set out in our Data Processing Agreement.

What we access

With your authorization, LifeOS reads from your Shopify store: orders, customers, products, inventory, locations, and fulfillments. This includes protected customer fields — name, email address, phone number, and shipping or billing address. We request read access only. Permission to change your store (for example, to draft a product listing) is requested separately, at the moment you first use a feature that needs it, and never at install.

Why we access it

Two purposes, and no others:

• To answer your questions. When you ask the assistant something about your store — who your best customers are, which orders a person has placed, what sold last week — we fetch the records needed to answer and show you the answer.
• To automate shipping. When an order is paid, we can rate it with your carrier and prepare a shipment for your approval.

We do not use your customers' personal data to train models, to build profiles, to market to your customers, or for any purpose of our own.

We do not keep your customer records

LifeOS has no customer database. Data is fetched live from Shopify when it is needed to answer a question, shown to you, and discarded. There is no copy to delete because there is no copy. Our internal audit log records that a query ran and how long it took, with the results themselves redacted rather than stored.

Who else sees it

Answering your questions and booking your shipments requires sending some data to service providers:

• AI providers (Anthropic, OpenAI, xAI) — to answer a question about your store, the relevant records are included in the request we send to the AI model that writes the answer. Where your question concerns a specific customer, that can include their name, email, phone, or address. These providers process the request to generate a response and are contractually barred from using it to train their models.
• Shipping carriers — to quote and book a shipment we send the delivery address and contact details for that order to the carrier, as any shipment requires.

What is retained, and for how long

We keep no customer records, but two things persist and may quote them. These windows are enforced automatically, not by hand:

• Your conversations with the assistant, including any answer quoting an order — 12 months
• Voice recordings of what you said — 30 days
• Shipment records (order number, carrier, price, tracking — no customer details) — life of the account
• Security and access logs, with query results redacted — 12 months
• Error logs — 90 days

Ending the relationship

Uninstalling LifeOS from your Shopify admin revokes our access immediately. Within 48 hours, Shopify instructs us to erase your store record and we delete it, including the stored access token. If a customer of yours exercises a right to erasure, Shopify forwards the request to us and we confirm that we hold no record of them — because we do not.

7. AI Processing

LifeOS features are powered by third-party large language model providers (Anthropic, OpenAI and xAI, and ElevenLabs for voice). When you interact with our AI assistants, relevant content — for example a chat message, a document excerpt, calendar context, or records from a connected business platform needed to fulfil your request — is sent to these providers over encrypted connections to generate a response. We use these providers under API terms that do not permit them to train their models on your data.

8. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers that help us operate LifeOS — hosting and database (DigitalOcean), file storage (Amazon Web Services S3), payment processing, AI model providers, transcription, communication services, bot protection (Cloudflare Turnstile) and email delivery (Brevo) — each bound to use your data only to provide their service to us.
• Our referral partner — Blockchain Factory, an independent company with which Venturis 13 has a marketing agreement; it does not own or operate LifeOS. For every LifeOS account, including an invitation registration from the moment you register, it receives your name and email address, your account identifier, your referral and partner codes, who referred you, the date you signed up, whether your email is confirmed, whether you are a waitlist registrant or a Founder, whether you have completed setup and verified a phone (yes or no, never the number), your plan (its name, price, status, payment provider (Stripe, MakaPay or Apple) and dates), your latest payment (amount, currency, payment provider and date), and whether your referral has been counted (its status and dates), for referral tracking and commission calculation. It never receives your banking or card details. Once your account is deleted, it no longer appears in what we send to Blockchain Factory. Nothing personal is written to a blockchain.
• People you direct us to contact — for example, recipients of meeting minutes or invites you send.
• Legal authorities when required by law, or to protect the rights, safety, and security of LifeOS and its users.

Your information may be processed outside your country: Venturis 13 is based in the United States, and our providers process data in the United States (DigitalOcean, Amazon Web Services, Cloudflare and our AI providers) and the European Union (Brevo), among other places. Before using a provider, we assess whether it protects your information adequately, and we bind it by contract to use the information only to provide its service to us.

9. Emails We Send

We send the emails your registration needs: the email confirmation, sign-in links, and the email that opens your access. We send LifeOS news only if you ticked the separate box on the form. Every such email names Venturis 13, gives our postal address and has an unsubscribe link. We act on an unsubscribe within 10 business days.

10. Data Storage, Security & Retention

Your data is stored on secure cloud infrastructure. All data is encrypted in transit using TLS, and your personal WhatsApp session is stored encrypted at rest. Database backups are encrypted with a key held off the server. Access to production systems is restricted to named personnel, by key, and is logged. We maintain a written security incident response policy, reviewed annually, and will notify affected customers without undue delay and within 72 hours of confirming a breach of their data.

We keep your data while your account is active, subject to the following maximum periods, which are enforced automatically:

• Chat conversations with our AI assistants — 12 months
• Voice recordings — 30 days (the transcript is kept with the conversation)
• Security and access logs — 12 months
• Error and diagnostic logs — 90 days

When you delete content, disconnect an integration, or delete your account, the associated data is deleted from our production systems, with residual copies removed from encrypted backups on a rolling basis within 30 days.

11. Your Choices & Rights

• Access and export — you can request a copy of the personal data we hold about you.
• Correction — you can update your account information at any time in the app.
• Deletion — you can delete your account and associated data by contacting us at the address below, and revoke Google access at any time via your Google account settings.

Depending on where you live, you may have additional rights under the privacy law that applies to you — for example Québec's Law 25, Canada's PIPEDA, the Philippines' Data Privacy Act, the EU and UK GDPR, or the CCPA. We honor valid requests under applicable law.

If you are not satisfied with our answer, you can complain to the data protection authority where you live — for example the Commission d'accès à l'information du Québec (CAI), the Office of the Privacy Commissioner of Canada (OPC), the National Privacy Commission of the Philippines (NPC), or the supervisory authority of your country in the European Union.

12. Cookies & Analytics

Our marketing website uses cookies and similar technologies for analytics and advertising measurement (for example, the Reddit Pixel), which help us understand how visitors find and use the site. The LifeOS application itself uses cookies solely for authentication and session management.

The invitation site uses only the cookies it needs to work, and no analytics or advertising cookies:

• a cookie that remembers whose invitation link you opened (30 days);
• a cookie that remembers the language you chose on the invitation site (1 year);
• cookies that carry your registration and email confirmation (24 hours);
• a cookie that carries your sign-in link while you sign in (15 minutes);
• your invitation-site session once you have confirmed (30 days).

13. Children's Privacy

LifeOS is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

14. Changes to This Policy

We may update this policy as LifeOS evolves. Material changes will be announced on this page with an updated "Last updated" date, and where appropriate, by email.

15. Contact

Questions or requests about this policy or your data can be sent to privacy@venturis13.com.

Person in charge of the protection of personal information: Béatrice Quentin, Privacy Officer, privacy@venturis13.com.